Withdrawal on hold right now

Betnjet Casino: You have been asked for documents: here is what happens next

Being asked to prove who you are is a condition of a UK licence, and the team usually finishes the review inside 10 hours.

Start the check

Operating under licence 44967-9998-R-420865 issued by the UK Gambling Commission, Company No. 10198882

Know who is asking

Read this before you upload anything

You will know who reviews your file, how long it takes and where to send questions.

Reviewing company

Betnjet Casino Ltd

Licence

UK Gambling Commission, 44967-9998-R-420865

Review time

10 hours

Latest point

Before your first withdrawal

Questions e-mail

[email protected]

Youngest player

18+

Your upload, done once

How to pass on the first try

We keep the request short and name the exact detail each photo needs, so nothing bounces back.

All four corners in frame

Photograph the whole page of your passport or driving licence, with all four corners inside the frame and no glare across the text. A flat, well-lit surface saves you a repeat request.

A recent bill or statement

Use a bill or bank statement from the last few months showing your name and your full home address, matching the details on your account. Screenshots of app balances are not accepted.

Card photo, both ends visible

If you paid by card, send a photo of the card with the middle digits and the security code covered. The first six and last four digits stay visible, and your name must be readable.

Payout moves once signed off

Send the files to the verification mailbox and watch your inbox for the outcome inside 10 hours. Your payout moves on as soon as the team signs off.

Uploading your papers

Which documents do I actually need to send?

You will know which paper proves what and what has to be visible on each copy.

Proof of identity

ConfirmsWho you are and your age

Copy showsFull page, photo clear, corners visible

Proof of address

ConfirmsWhere you live

Copy showsYour name and full address, recent date

Payment card photograph

ConfirmsThe card belongs to you

Copy showsFirst six and last four digits, name readable

Your upload failed, and here is the fix

A paper reviewers can trust. Bills go stale fast, and a paper older than three months proves little about where you live now. Pull a fresh bill from your online banking app Download the latest statement as a PDF

Your renewal, straight to review. Reviewers cannot accept a card or passport past its expiry date, since it no longer proves who you are. Renew the document before you upload it again Send the new issue once it arrives

Crop now, resend later. Snipped edges and brush-outs on a scan make a genuine paper look altered, so we send it back. Photograph the whole sheet, edges included Upload the original, unedited picture

See why the money behind your play is checked

A licence from the UK Gambling Commission, held under number 44967-9998-R-420865, obliges Betnjet Casino Ltd to know that money played here is yours to spend. Answering a source of funds question is routine for licensed UK operators and says nothing about your honesty.

Depending on your answer, a reviewer could request any of these:

Recent payslips from your employer
Bank statements covering the last months
A recent tax notice or return
Pension or benefit award letter
Evidence of a property sale or inheritance

Asked now

Read this before your first payout

Read this the moment a review request lands in your inbox.

Name and address mismatch

A misspelt surname or a different address makes your file unreadable, so the reviewer asks for the right version.

Your biggest payout yet

Summit amounts far above your usual pattern prompt a short look at your funds before the money moves on.

Your first cash-out

Money leaves the account for the first time here, and the licence says your identity is confirmed before that happens.

Higher limit, quick check

A higher limit can signal a change in play, so we confirm who you are and that the new level suits your income.

Stuck mid-check

Clear answers before you upload

You will know how to fix a mismatch, a refused file or a name change.

My surname changed since I joined, will the check still match?+

Send the document showing your new name and a short note about the change through the verification mailbox. A marriage certificate or a deed of change is enough. Reviewers link it to your profile, so the payout is not flagged as a mismatch.

Does Betnjet Casino ask for ID straight after I register?+

It can. The check is required at the latest before your first withdrawal, yet the casino may ask for it earlier, at registration or at your first deposit. Uploading when prompted keeps the later payout moving without a pause.

Who licenses Betnjet Casino Ltd and at which number?+

The UK Gambling Commission licenses Betnjet Casino Ltd under 44967-9998-R-420865. That licence sets the identity and money-laundering checks you are asked to complete. Details of the company, Company No. 10198882, sit with the regulator too.

Is it safe to send a scan of my passport and my bill?+

Your files travel over 256-bit TLS encryption and are held only for the check itself. Reviewers see what they need and nothing is passed on for marketing. Ask the verification desk if you want to know how a file was handled.

A reviewer refused my bill, so what do I fix before resending?+

Check three things. Your full name, your home address and the issue date must all appear, and the copy must show the whole page with all four edges. Nothing you have already sent is deleted, so a clear resend finishes the review.